Here's how we handle your personal information. Since June 17, 2025, we've simplified our approach by removing all tracking, analytics, and advertising cookies. Your browsing and use of our app are now free from any marketing profiling. We only use cookies that are strictly necessary for proper technical operation, such as managing your session or preferences, to ensure a smooth and secure experience.

When you use our services to book support, we collect the information you provide directly: your first and last name, email address, phone number, and details related to your request. This information is essential for fulfilling the service contract, allowing us to process your bookings, manage your account, and provide you with the required support. We also process this data to meet our legal obligations, particularly regarding billing, and to ensure the security of our platform.

Your data is shared only with third parties strictly necessary for the operation of the service, such as our secure payment providers, our hosting provider, or the partner technicians responsible for your intervention. We ensure that these partners adhere to strict confidentiality standards. Your information is never sold, rented, or exchanged. It is retained only for the period necessary for the intended purposes and in accordance with legal obligations for the retention of accounting and tax documents.

In accordance with regulations, you have the right to access, rectify, erase, and transfer your data. You can also request the restriction of its processing or object to its processing. To exercise these rights or for any questions, you can contact us at super@nuuuuuut.com. We are committed to processing your request as quickly as possible.

To ensure real-time booking, our platform offers synchronization with Google Calendar for partner technicians. Nuuuuuut accesses your calendar data only to identify your availability and automatically enter details of confirmed appointments. The use of this information strictly adheres to the Google API User Data Policy, including the limited use clauses.

The protection of this sensitive data relies on a systematic encryption mechanism for all exchanges via the TLS (Transport Layer Security) protocol. Our system applies a strict data minimization principle: we never read or store the content of your personal events, such as titles or descriptions. Processing is carried out volatilely in RAM to identify only occupied time slots, guaranteeing that no private data from your calendar is recorded in our databases or used for profiling purposes.